Frequently asked

Marketplace answers — not one salon’s front desk. Legal detail: visit policies.

Booking

What do I pay now vs at the visit?: Listed prices already include the BetaSteez service fee (5% on the specialist’s rate), unless the specialist covers it. Now you pay about 10% deposit of that listed total (at least ₦1,000, at most half). On the day you pay the other 90% straight to the specialist, by bank transfer or cash. Their account details are on your booking in Appointments. Referral codes are optional.
Do I need to book, or can I walk in?: Book online to lock a date, time, and specialist. Some specialists also take walk-ins from their dashboard when they have a gap — ask them or check their profile. Walk-in is never guaranteed.
How do I book?: Search or open a category, pick a specialist, add services, and pay the deposit on Paystack. The rest goes to the specialist when you meet. There is no central reception desk. After you book you can WhatsApp that specialist from your confirmation or Appointments.
What is the cancellation policy?: Cancel from Appointments. With 24+ hours’ notice your deposit is refunded in full; with 2–24 hours’ notice half is refunded. Under 2 hours the deposit goes to the specialist (minus the BetaSteez service fee), and a no-show is the same. No-shows raise your next deposit to 25%, then 50%, then full prepayment after three. We do not auto-charge the remaining service. Full rules: Visit policies.
When do you send reminders?: Transactional email about 24 hours and about 2 hours before the visit, plus push if you opted in. Enable reminders on Appointments. These are not marketing emails.

Hair, nails, spa

Prep tips are typical. Your specialist’s menu and consult win.

What should I do before a colour appointment?: Many colourists prefer hair washed about a day before, not immediately before, and no heavy root concealer. Confirm with your specialist — products and methods differ.
What is builder gel (BIAB)?: Builder in a bottle is a strengthening gel overlay on natural nails. It usually needs an infill every 3–4 weeks. Book it under Nail tech if your specialist offers gel-set or BIAB on their menu.
What do I wear for a massage or body treatment?: That depends on the specialist and whether they come to you or you go to their studio. They should explain draping and what to wear. BetaSteez does not send a robe — ask them before you travel.
Can I book a massage if I am pregnant?: Only if the specialist offers prenatal work and you have cleared it with your clinician. Many therapists wait until after 12 weeks. Message them before you pay a deposit.
Are facials safe for sensitive or acne-prone skin?: A good facial starts with a consult. Ask your makeup or skincare specialist what they use. We do not run a single clinic formula — each pro chooses their products.
Do you sell gift cards?: Not yet. Do not buy a “BetaSteez gift card” from a stranger. Share a referral code instead — a new client gets ₦300 off a first qualifying booking.

Booking

What do I pay now vs at the visit?

Listed prices already include the BetaSteez service fee (5% on the specialist’s rate), unless the specialist covers it. Now you pay about 10% deposit of that listed total (at least ₦1,000, at most half). On the day you pay the other 90% straight to the specialist, by bank transfer or cash. Their account details are on your booking in Appointments. Referral codes are optional.

Do I need to book, or can I walk in?

Book online to lock a date, time, and specialist. Some specialists also take walk-ins from their dashboard when they have a gap — ask them or check their profile. Walk-in is never guaranteed.

How do I book?

Search or open a category, pick a specialist, add services, and pay the deposit on Paystack. The rest goes to the specialist when you meet. There is no central reception desk. After you book you can WhatsApp that specialist from your confirmation or Appointments.

What is the cancellation policy?

Cancel from Appointments. With 24+ hours’ notice your deposit is refunded in full; with 2–24 hours’ notice half is refunded. Under 2 hours the deposit goes to the specialist (minus the BetaSteez service fee), and a no-show is the same. No-shows raise your next deposit to 25%, then 50%, then full prepayment after three. We do not auto-charge the remaining service. Full rules: Visit policies.

When do you send reminders?

Transactional email about 24 hours and about 2 hours before the visit, plus push if you opted in. Enable reminders on Appointments. These are not marketing emails.

Hair, nails, spa

Prep tips are typical. Your specialist’s menu and consult win.

What should I do before a colour appointment?

Many colourists prefer hair washed about a day before, not immediately before, and no heavy root concealer. Confirm with your specialist — products and methods differ.

What is builder gel (BIAB)?

Builder in a bottle is a strengthening gel overlay on natural nails. It usually needs an infill every 3–4 weeks. Book it under Nail tech if your specialist offers gel-set or BIAB on their menu.

What do I wear for a massage or body treatment?

That depends on the specialist and whether they come to you or you go to their studio. They should explain draping and what to wear. BetaSteez does not send a robe — ask them before you travel.

Can I book a massage if I am pregnant?

Only if the specialist offers prenatal work and you have cleared it with your clinician. Many therapists wait until after 12 weeks. Message them before you pay a deposit.

Are facials safe for sensitive or acne-prone skin?

A good facial starts with a consult. Ask your makeup or skincare specialist what they use. We do not run a single clinic formula — each pro chooses their products.

Do you sell gift cards?

Not yet. Do not buy a “BetaSteez gift card” from a stranger. Share a referral code instead — a new client gets ₦300 off a first qualifying booking.