Help
Book, pay, and manage visits. Short answers: FAQ. Story: About. Write us: Contact.
Book and pay
Find a specialist, pick a time, and sign in to pay. Checkout is Paystack. Listed prices include the BetaSteez service fee (5% on the specialist’s rate), unless the specialist covers it, in which case you pay exactly their price. You pay a deposit of about 10% of that listed total (₦1,000 to half). The other 90% is paid to the specialist when you meet. After a successful card payment you land on a confirmation with time, maps, calendar, and WhatsApp. If the card succeeds but the visit still looks pending, wait and refresh before paying again.
Cancel and reschedule
Cancel from Appointments. Cancel 24 hours or more ahead for a full deposit refund, or 2–24 hours ahead for half. Under 2 hours the deposit is forfeited and paid to the specialist (minus our service fee). No-shows work the same, and your next deposit rises to 25%, then 50%, then full prepayment after three. If the specialist cancels, you are refunded in full. We do not charge the leftover service automatically. Specialists may hold about 15 minutes if you are late. You or your specialist can reschedule before the visit; the deposit carries over. Full rules: Visit policies.
Referral
Share your code from Appointments or Refer a friend. A new client gets ₦300 off a first qualifying booking. We do not sell gift cards.
Waitlist
If a specialist is full, join their waitlist. That is not a paid booking. When someone cancels, the next person on the list gets a link to book that time — pay the deposit to lock the chair.
Specialists
New pros pay a ₦1,500 activation fee — credited toward your first paid month/plan. Your listing goes live once that payment is confirmed. The first 500 pros to launch get a free trial of 60 days or 3 completed bookings, whichever comes first; later pros get 14 days or 3 completed bookings. After the trial, stay visible with Starter (₦1,500/month or ₦15,000/year), a 30-day bundle (Solo, Pro or Max), or Studio Unlimited (₦20,000/month) for teams. BetaSteez keeps 5% on each booking via inclusive pricing, or 2% on bookings that use a bundle credit and on every Studio Unlimited booking. Each package also sets how many staff and locations you can add. Clients pay BetaSteez; your payout is sent later by admin via Paystack Transfer once the visit is complete.
Install and reminders
There is no App Store app. Add BetaSteez to your Home Screen from the browser (Android: Install app; iPhone: Share → Add to Home Screen). After you sign in, enable reminders on Appointments or the specialist dashboard. We only send visit reminders — not daily marketing.
Reviews
After a completed visit we ask you to rate it. Reviews are not instant — admin publishes them so the homepage only shows real, checked feedback.
Delete my data
Signed-in clients can use Delete my data in Appointments settings. That removes your profile, favorites, waitlist, and login. Booking and payout rows stay anonymized for disputes and tax. Specialist accounts should email support instead. Details: Privacy.
Contact
Chat with support on WhatsAppEmail support@betasteez.com or the contact form. Privacy and account data: Privacy. Terms.